What Does an AWS Cloud Support Engineer Do?

It seems that AWS is the underpinning of a lot of the technology we use today — websites, monitoring, data management, and more. What’s more, the prevalence of AWS cloud support engineers are more in-demand.

For the uninitiated, Amazon Web Services (AWS) Cloud is Amazon’s cloud platform that offers over 175 applications, ranging from infrastructure and storage to blockchain and IoT. Many developers use AWS Cloud applications when building out their products.

For more information about AWS, check out our recent post, What is AWS?

With so many AWS applications and over 1 million customers, it takes a fleet of talented AWS Cloud Support Engineers to keep things moving. So what does being an AWS cloud support engineer entail?

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What Is Amazon Web Services?

Have you ever stayed at a hotel chain like Hyatt or Hilton, or at an Airbnb? Have you flown on a United plane or taken a ride in a Lyft? Have you watched a show on Netflix or played a game made by Activision? If you answered “yes” to any of those questions you’ve used Amazon Web Services (AWS).

AWS is a cloud platform created by Amazon that has over 175 services that function from data centers all over the world. Companies of all industries and sizes use AWS for their products — from tiny startups to enterprise behemoths.

AWS offers innovative tools with low costs and robust security that enable engineers to build out impressive applications without worrying about complicated IT details.

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Introducing the AWS Cloud Architect Nanodegree Program from Udacity

Udacity is excited to introduce the newest addition to our School of Cloud Computing: the AWS Cloud Architect Nanodegree program

This program is extremely relevant for anyone working in tech right now given that current projections state the public cloud service market will reach over $600 billion by 2023, with Amazon owning over 30% of the current market. 

Getting a job title with buzzwords like “AWS” and “cloud” seems like it might be pretty profitable and cloud architects are in high demand. This is an exciting role perfect for anyone who wants to be at the forefront of an organization’s public cloud strategy.

AWS Cloud Architect Nanodegree Program from Udacity

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What is the difference between Dev and DevOps?

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Traditionally, software development teams are split into two dedicated functions — Software Engineers and Operations/Information Technology (Ops/IT) Specialists. Software engineers were responsible for writing code to solve a customer problem. Once the code was ready, an Ops/IT professional would deploy it to production servers and monitor it to ensure everything was running smoothly. It’s easy to forget that there used to be physical networking equipment and servers for every project not so long ago. At the time, software groups were not equipped to handle the technical challenges of working with these physical devices.

These roles are now blurring with the adoption of cloud computing services, giving birth to a new discipline known as Developer Operations Engineering or DevOps. Using software as their main tool, DevOps engineers work on internal development problems. Similar to how a software engineer optimizes an algorithm, a DevOps engineer’s goal is to optimize the software engineering process. In other words, dedicated developers use software to solve customer problems and DevOps engineers use software to solve their team’s software engineering problems. Since the tools used by DevOps are usually code-based, it’s becoming a critical skill for any software developer.

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Introducing Udacity’s School of Cloud Computing

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Companies, big and small, are rapidly adopting cloud computing to enable their digital transformation. According to the latest Gartner report, the cloud tech services market is projected to grow 17.3% in 2019, totaling $206 billion. This growth is due to the desirability of Cloud Computing, as it allows companies to innovate at a faster pace and reduce operational costs.

Today, we are excited to announce the School of Cloud Computing at Udacity, with two new Nanodegree programs: the Cloud Developer Nanodegree Program and the Cloud DevOps Nanodegree Program. These Nanodegree programs offer access to the latest in-demand cloud computing skills using the AWS platform. Kesha Williams, Software Engineering Manager, at Chick-fil-A and Udacity Cloud Computing Instructor gave us this great insight into why cloud computing is so important:

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